What is HOATown? |
HOATown provides Homeowner and Condo Associations with instant, interactive, highly dynamic community websites in exchange for a low monthly fee. |
How does the website creation process work? |
Creating an HOATown website takes just minutes. After completing our simple, four step process, your new site will be live on the internet and ready for use. |
Are HOATown websites password protected? |
Yes. Every member will create their own profile and will have a unique username and password connected to their account. Members will have total control over their settings, including Email Notifications and Member Privacy. |
Does my website accomodate multiple subdivisions? |
You can add an unlimited number of subdivisions to your HOATown site. These subdivisions are used as a filtering device in the Address Book. |
Can I send emails from my website? |
Yes. You will have the ability to send emails to your members directly from your HOATown site. You can send emails to one or more individuals, or to a created group (Board Members, Committees, etc.). If you own a unique domain name and would like to set up email accounts using your domain (ex. john@yourdomain.com), we offer an email application, available for an additional $7 per month, that provides all the flexibility you need. |
Can we use our own domain name? |
Yes. If you are in need of a domain name, we can purchase it for you and redirect it to your HOATown website. If you already have a domain name, we will provide instructions for changing the nameservers to point to your HOATown site. |
How do I add content to my HOATown site? |
On HOATown modules, adding content is as simple as completing a form and clicking submit - your information will populate beautifully on a pre-formatted web page. For greater flexibility, you can create up to 15 additional web pages and unlimited sub-pages. For these, adding content is accomplished through the use of our dynamic Editor, with a highly functional toolbar that gives you total command over the formatting and layout of your page. |
Can I customize the look of my website? |
Absolutely. Version 2.0 offers simple tools that allow you to create a look and feel that is distinctly your own. Create your own header or upload a custom header, select your buttons and bullets, and change site colors in an instant. |
How much time will I spend maintaining my website? |
The amount of time you spend maintaining your site varies from client to client, but our Privileges module allows you to share the administration of any portion of the site with one or more members. Assigning privileges can considerably reduce the time required for maintaining the site. |
How much space does my website have? |
Although we don't put any limits on space for your website, we encourage clients to respect file size recommendations in order to maintain server space for all client data, documents and photographs. Compressing files before uploading always makes sense in order to improve the user browsing experience. |
Where is my website stored? |
Your website will be stored on our secure server, housed within one of the nation's premier hosting facilities. Our server is continuously monitored by an expert technical staff and backed up every 24 hours. Because we utilize all the latest firewall and anti-virus technology, you can rest assured that your HOATown website will always be safe and secure. |
What payment options are available? |
At HOATown, we accept all major credit cards or you can pay by check through the mail. We bill quarterly or annually and typically invoice by email. If you use a personal credit card to order online and would like to be reimbursed by your HOA, we will gladly provide you with a receipt. |
Can members pay their community bills online? |
Yes. Our Premium Package contains an Online Payments button, which allows members to pay their HOA dues and other community related expenses using PayPal. This button is conveniently located on the Member My Account Panel. This service requires the creation of a FREE PayPal account for the routing of funds. Members will then be able to make payments using any major credit card or with available funds in their PayPal account. |
Do you provide technical support? |
Our technical support team is available Monday - Friday from 10am - 6pm EST. Most technical support requests are handled by email promptly or within 24 hours. We also check all support emails over the weekends and holidays in the event of an emergency. |
